Terms and Condition | Satnaam Travels

Satnaam Travels and User’s Agreement

The respective agreement incorporates and communicates all the applicable terms and conditions for Satnaamtravels.com to offer services to the website users or any individual availing services from Satnaamtravels.com is entailed to know, read, comprehend and accept all the mentioned terms and conditions. To the scope of this agreement, all the user’s rights and liabilities with respect to all the services provided or to be provided by Satnaam Travels shall certainly be restricted.

Satnaam Travels in its sole discretion reserves the right to prohibit the access to all the Satnaam Travels websites and services anytime without issuing any sort of notice or certificate

Rights for Cancellation

Under this agreement, the users are required to divulge relevant and valid information while requesting for a specific service being offered at the website. Misrepresentation of the related facts is not expected and will not be accepted as well. A default on the user’s part will vitiate this agreement and perhaps disentitle the user from all the benefits and services that were being enjoyed by them previously. Satnaam Travels reserve the rights to take any action against the user(s) if discovers that the information given is unauthorized or sending false request in account to avail the services. The actions could be in terms of cancellation of the bookings without issuing any notice or document of this kind. Satnaam Travels is not responsible for the consequences associated with the cancellation of the bookings and will not take the charge of the loss that might occur after cancelling the bookings. On such claims and liabilities, the users can unequivocally indemnify Satnaam Travels, however, cannot blame us for the loss and damage.

Fees Payment

Based on certain comprehensive transactions, Satnaam Travels is authorized to charge the listing fees and transaction fees. No notice will be issued by Satnaam Travels on the alteration of the fees as we reserve the related authentic rights.

The users will be solely responsible for all the allied charges (Duties, Taxes, Fees and Assessments) arising out of the usage of the services.

When there will be a short charging for listings, services or transaction fees by Satnaam Travels, we’re fully authorized to claim/charge or deduct the balance following the transaction that too at its own discretion. In an unusual case of reservation not getting affirmed, Satnaam Travels will intimate you regarding the same commencing the process of refund. Satnaam Travels isn’t under obligation to book another ticket in lieu of the unreserved one. All the new consequent bookings will be reckoned as new transactions with strictly no reference with the unsuccessful previous transactions.

Usage of the Services

Satnaam Travels is accountable only for those transactions that are being done via Satnaam Travels. We are not in charge for censoring, screening or controlling the transactions. The users are constantly notified about the amendments happened in the guidelines and are advised to go through and comprehend the same. Satnaam Travels users are complied with all the applicable laws and regulations related to the usage of the services with sheer respect to the concerned jurisdiction meant for each transaction

Proprietary Rights

At Satnaam Travels, the users are facilitated with quality content, sounds, clips, images, videos, and graphics including the miscellaneous materials like advertisements or information. These materials are finely protected by the copyrights, trademarks and other applicable and intellectual property laws and rights. The users aren’t permitted to use, copy, transmit or create derivative works using these highly protected materials.

By using the services, the users must agree and acknowledge that they don’t reserve the concerned rights to upload, post, reproduce or distribute any sort of content or copyrighted material available at Satnaam Travels. With the absolute consent of the owner, the users are certified to distribute the concerned proprietary content; however, they must possess the appropriate copyright. The unauthorized distribution or submission of the proprietary content could subject the users to criminal prosecution or personal liability.

Amendment of these Terms of Use

Satnaam Travels is exclusively authorized to modify or change the terms, conditions and notices according to which the website is being offered to the clients. Users are advised to follow the same constantly.

Personal and Non-Commercial Usage Restriction

Satnaam Travels.com is particularly meant for the personal and non-commercial usage. The users don’t reserve the rights to modify, copy, display, transmit, perform, reproduce, publish, sell any sort of information appearing on the website until you receive an approval from the certified auth

Headings and Sub-headings

The headings and sub-headings are not intended to describe, elaborate, define or restrict the scope of these applied terms and conditions

Gender and Number (Interpretation)

Applying equally to both, singular as well as plural forms are these mentioned terms and conditions. Any pronoun shall include the corresponding feminine, masculine and neuter form whenever the context may require. Without any sort of limitation, the word “include”, “including” and “includes” shall be deemed to be accurately followed by the phrase. Attributing towards this agreement on the whole are the words like “herein”, “hereof”, “hereto”, ‘hereunder” and words of similar import.

Indemnification

By using the services, the user automatically agrees to indemnify, hold and defend the harmless Satnaam Travels, our suppliers, partner websites and our micro websites assigned from and against all losses, damages, claims, expenses and costs asserted against or incurred by Satnaam Travels or its suppliers or partner websites.

Severability

In case if this agreement holds any invalid or unenforceable provision then that unenforceability will be associated only to such provisions whereas the remaining part will continue to be in full effect and force.

REFUND POLICY

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you.

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you. However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of the Company on the quantum of refund shall be final.

It would take at least minimum of 15 to 45 days to process the refund (if due).

It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc., due to any reason whatsoever.

Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with the Company by way of NEFT / RTGS / Crossed cheque or by credit card it will be reversed to their credit card account at the discretion of the company. It would at least take 45 days to process refunds.

There is no refund payable for any unutilized services (e.g. meals, entrance fees, optional tours, hotels, transport and sightseeing etc.,) for any reason whatsoever.

Any service booked in advance and cancelled as per booking policy, refund will be done in the same mode of payment after deducting cancellation charges and actual bank charges if any for refund. ( to customer bank account if paid by bank transfer, net banking mode / credit /debit card – reversal to their respective credit card account will be done. This process will take 15 to 45 days to reflect in their account.

Clients have option to keep their refund money in our account and collect credit certificate and utilise the same with 24 months.

CONDITIONS OF TRAVEL

The client will have to strictly follow the Tour Program. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before tour ending. It shall be noted that for all purposes, it shall be the responsibility of the client to reach the place of commencement of the tour and register with the representative of the company at the appointed place, date and time.
In case where a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.
If a client avails pre - tour services or part thereof, or the air tickets (if booked under any offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre - tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
The company reserves the right to withdraw tour membership of any client whose behaviour is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company shall be under no liability to any such person.
The immunities provided under this contract shall be available to THE COMPANY's employees, directors, managers, including, Employees and Agents but not to the Independent Contractors selected by the company.
Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of THE COMPANY arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential, incidental loss or additional expense whatsoever.
It is a condition of Booking that the client takes out a Holiday Insurance – Client may procure travel insurance (optional) at their own cost.
The prices quoted in our website / brochure have been calculated at the rate prevailing at the time of publishing / printing. THE COMPANY reserves the right to amend the prices published in this brochure in case of fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. The Client must pay for all such increases in price in full before the departure.
If no suit/action is brought against THE COMPANY within 7 days of the last day of the tour, THE COMPANY shall be discharged from all liabilities under/or arising out of this contract and the client shall be deemed to have relinquished/abandoned all his rights under or arising from this contract.
In case of publication of any travel scheme offering any discount or benefit by THE COMPANY, we shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.